WOW!

What is Union Transfer & Storage’s WOW! Program?

It’s a program that we have put into place to protect our most valued business asset. The customer. Here’s how it works…

At the end of your move you will receive a survey via email that asks you to rate how we did with your relocation. Once you complete it and send it back to HQ we look at the results and reward the members of our team that stood out as extraordinary. It is important to note that while a rating of “4″ is a “good” job, that is not we are striving for. We will only reward our team members when rated a “5″. So if at any time during your relocation experience you feel as though we are not doing a “5″ level job, let us know immediately and we will correct the situation as soon as possible. This program is a great opportunity for everyone: you receive the highest customer service possible, and we are able to reward our extraordinary team members. Just another way that Union Transfer & Storage is your premier relocation company.

WOW! Customer Survey Update 06.15.12

Here’s a quick update on the amazing jobs we are doing for our customers:

All of them were wonderful and respected my belongings, you all should be very proud. The gentlemen that unpacked everything were very pleasant. I cannot say enough about their kindness.

Everyone at both origin and destination were outstanding- Driver and Crews

WOW! Customer Survey Update 03.23.12

A big Congratulations go out to James Stokely,  and Anthony Howell for getting another 5 rated customer survey! Here’s what the customer had to say…

These guys were fast, efficient, very thorough and did a great job of explaining what they were doing.

The whole crew was great but their crew leader James was out of sight terrific

They were very flexible in being willing to accommodate our requests they were extremely careful in protecting the floors as it was raining the day they unloaded

More updates to follow, keep up the great work guys!

Here’s what others are saying:

The relocation of a family and a home is never an easy transition but the work of Union Transfer & Storage was outstanding. We could not ask for a better team of people.

Joseph Damore,  President & CEO of Mission Hospital

Union Transfer & Storage has been relocating our employees in excess of 15 years. Their quality, professionalism, and personal touch has been a tremendous asset to our organization. We could not ask for a better partner that understands our needs and our employees’ needs during what is typically a stressful time.

Woody Montgomery, EVP Human Resources of Interstate Hotels & Resorts

 

We have been doing business with Union Transfer & Storage for over ten years. They are outstanding to work with. Every time I have called they have worked with our employees in a very timely and professional manner. Our employees have had zero complaints.

Charlotte Collins, Human Resources at Sonopress

Union Transfer & Storage has moved my family to Clemson University, to the New York Jets, to the New England Patriots, to Duke University and to Louisiana State University at Monroe. There is not a question as to who we’ll be calling for our upcoming move to the Cleveland Browns.

Bob Trott, Defensive Coordinator for the Cleveland Browns

Extraordinary Performance! Your company has provided superb service in the most difficult of circumstances. Response time and follow-up just exceptional!

Chris Vanderbaars, South Seas Resort on Captiva Island

 

I have had the pleasure of working with Union Transfer and particular Robbie Campbell for the past four years. Union Transfer has been the relocation company of choice for the Grove Park Inn Resort & Spa. We have used them for all of our employee relocation needs and they have always provided prompt professional service to all of our staff.

I had the pleasure of working with Robie personally when I moved to Asheville from California. There were some problems that were not the fault of Union Transfer, but Robie took charge of the situation and was able to correct the situation in a matter of hours and we kept our original scheduled move.

In my college days, I worked for an Allied Van carrier and I know personally the moving business is not an easy one. Union Transfer and Robie have repeatedly made the process easy for The Grove Park Inn.

Sincerely,
Thomas F Abbott
Chief Financial Officer
The Grove Park Inn Resort & Spa

 

 

 

I wanted to take a moment to extend my appreciation to you and your staff for your courteous and friendly service during our recent move.

Please extend my appreciation to Kevin and Brian for being very friendly and for taking such care to ensure my belongings arrived safely. In addition, Kevin and Brian arrived on time the day of the move and worked very hard for two days loading my belongings. It was a joy to work with them and I would recommend your company to anyone in need of a moving company.

I also appreciated the calls you and your staff made before, during and after the move to ensure that I was satisfied.

Sincerely,
Loretta White

With all that one hears and reads regarding “horror stories” of those having had serious problems with both local and national movers, I wanted to take a moment to thank you and your staff and movers for the wonderful service I experienced in working with Union Transfer. Not only was it a successful move, we (you and I) probably ignored some of the cardinal “don’ts” so often mentioned in articles. The referral from Beverly Hanks Realtors was assuring, so from the first conversation with your very professional women handling my call(s) I felt very comfortable in believing what was told me. Between us (you and I), we skipped estimates and other procedures one normally would follow, trusting the other’s word. Sadly, such an experience is unusual in these times.

The conversations with you, then your girls, then the dispatcher as we changed things around was a good example of what can be done when people communicate. The movers were polite and a pleasure to have moving my goods. The move was accomplished on schedule, the goods delivered safely and very promptly, and the charge was very fair.

Sincerely,
Fred Myer

I wanted to tell you about the “Wow” service my wife and I received from your crew.

Chris, Tim, and the other gentleman (I’m blanking on his name right now – Anthony??) were not only masterful in negotiating some tight twists and turns, they took great care with everything and worked at amazing speed. Plus, they’re really personable and fun guys, and we really enjoyed having them around!

Once we got to the new house the following day, they remembered what went in which bedrooms better than I did. (Thanks to Byron as well for being flexible with the unloading schedule – there were some issues with the real estate attorney that led to a last-minute delay). The guys set up all the furniture and made our new house ready to be a home.

Getting our belongings from “point a” to “point b” is usually the most difficult part of the move- but this time, it turned out to be the easiest. We plan to be in this house for a long, long time …. but when my friends, relatives, or co-workers tell me they are moving, it would be my pleasure to recommend your business to them.

Please convey our gratitude to the crew, and thanks for a job well done!

Ken Ulmer