Mar 30 2012
You may have seen the term before in your research on who to choose for your upcoming relocation, or heard horror stories from a friend or family member that has used one. We at Union Transfer & Storage see “rogue movers” as a blight on our industry and would like to take some time in educating you about them. As you might have guessed by now, we truly see the customer as the most important part of our business. You deserve to be well informed before making this important decision.
A “Rogue Mover” is a term used for a disreputable moving company that takes advantage of its customers. Here are a few red flags to look out for as stated by the Federal Motor Carrier Safety Administration:
- No Inspection: more often than not, a rogue mover will provide you a low estimate over the phone or web and avoid coming out to your residence and taking a professional survey of your household goods.
- Upfront Cost or Deposit: If a mover demands payment before the move, terminate the relationship immediately. No legitimate moving company will ever ask for payment before the move takes place.
- The company does not provide you with a copy of “Your Rights and Responsibilities When You Move”. This is a publication that we legitimate movers are required to give you before your move takes place.
- No local address, or information about licensing and insurance.
- The mover claims that all of your goods are covered under “their insurance”.
- No company name. When you call the greeting is generic “movers” or “moving company” is used instead of an actual company name. For a great example of how this should be done give us a call at 828.209.0171.
- Offices and warehouses are in a state of disrepair or non-existent.
- When moving day arrives a rental truck pulls up instead of a company marked fleet vehicle.
Regardless of whom you choose for your relocation, it is our primary concern that your belongings reach destination safely and smoothly.
-Union Transfer & Storage